Newsletter
Resolving Text Conversations: Know Who Responded and When
Messages are automatically resolved whenever you reply to or forward a message.
After our 7.6 update, hovering over the resolved checkbox of a conversation now shows the time and email of the person who resolved it.
Resolving Texts Mini Guide
You can resolve or unresolve a message at any time by checking or unchecking its resolved box. Hovering over the resolved checkbox of a conversation now shows the time and email of the person who resolved it.
All unresolved messages will appear at the top of the Conversations queue, so you can quickly see which messages need attention. Unresolved messages are always white, while resolved messages are gray. You can filter your conversations view based on resolved or unresolved messages.
Read our in-depth Conversations guide here.
Resolving Texts in Action
Rock Creek Insurance's goal is to create raving fans by providing a personal and convenient client-centered experience. Before Text Request, they had no idea if clients got texted a response or not. That’s why they started looking into texting solutions to respond to texts more efficiently.
Since Rock Creek started using Text Request to monitor and resolve messages faster, their number of referrals has increased.
Read the full Rock Creek Insurance case study here.
