Report
RingCentral vs Text Request: SMS Software Comparison Report
Not all business texting software are built the same.
Some tools include SMS as just one feature in a larger communications suite, while others are designed specifically for texting customers. In this guide, we’ll compare RingCentral and Text Request to see how each SMS platform approaches business texting.
We’ll break down what each platform does best, and which is the better fit for your business.
What is RingCentral?
RingCentral is a cloud-based communications platform that offers VoIP phone systems, video meetings, team messaging, and limited business SMS capabilities.
It’s designed primarily as an all-in-one communications system for enterprises.
RingCentral Strengths:
All-in-one communications platform
RingCentral Weaknesses:
Text messaging is not a core feature
Shared numbers don’t support texting
Costs more than other VoIP phone services
What is Text Request?
Text Request is a business texting platform designed specifically for two-way SMS conversations for businesses of all sizes. It’s adopted by teams that rely on SMS messaging for sales, support, and customer engagement across all industries—allowing businesses to send, receive, and manage conversations with customers from a shared inbox.
Text Request Strengths:
Built specifically for business texting (not an add-on)
Shared team inbox for managing conversations
Simple setup with minimal technical requirements
Strong customer support
Text Request Weaknesses:
No VoIP or calling features
Less suitable if you need phone + video + SMS in one tool
RingCentral vs Text Request Features
RingCentral Pricing
RingCentral offers tiered pricing based on features like calling, messaging, and video conferencing. Pricing starts at $20/month and increases significantly as you add users and functionality.
RingCentral Pricing Pros:
Enterprise-level scalability
RingCentral Pricing Cons:
SMS is not included in all plans
Additional fees for messaging usage
You’re paying for features you may not use like video or phone
Complex pricing structure
Costs scale quickly as teams grow
Text Request Pricing
Text Request offers straightforward pricing based on messaging usage and team needs, making it easier for businesses to understand what they’re paying for. Plans start at $59/month, with pricing tiers based on message volume rather than the number of users.
Text Request Pricing Pros:
Transparent, predictable pricing
Pay for texting, not unnecessary features
No hidden communication bundles
Text Request Pricing Cons:
Does not include voice or video services
RingCentral Reviews
RingCentral reviews often highlight its solid calling features, but many customers express mixed experiences with texting, usability of the platform, and issues with cancelling their service.
Common positive feedback:
Ideal for large teams
Common complaints:
Frustration with not being able to cancel service
Customer support issues
Expensive
SMS limitations
Text Request Reviews
Text Request consistently receives high marks for ease of use, customer support, and messaging reliability across third-party review platforms such as Trustpilot, G2, and Capterra.
Common positive feedback:
Easier to use
Faster setup
Better customer support
Effective for customer and internal communication
Common complaints:
Lack of calling feature
Which business texting software is best for you?
RingCentral is best for businesses that want a unified communications platform, including phone, video, and messaging in one place. It’s ideal for large teams that prioritize calling over texting.
Text Request is the smarter choice for businesses that want simple, reliable, and scalable business texting without unnecessary complexity. It’s ideal for teams focused on customer and internal communication, lead conversion, and customer engagement.
