Newsletter
SMS for Services: Texts You Should Send After Appointments
The customer experience doesn't end after an appointment is scheduled, and it's important that you stay connected.
Here are three ways to streamline your processes while keeping customers more engaged.
1. Follow-Up Information
Check in to make sure customers have everything they need.
Texts are perfect for quick appointment follow-ups because:
You know the customer will actually see your message
The short nature of a text is what customers prefer for check-ins
A few examples include:
Pictures of the areas or items you serviced for documentation
A list of things the customer may want to pay attention to as far as care and maintenance
Additional items and services the customer may want to consider using
The timing of these texts will vary by industry. For example, a healthcare customer will need a PDF on how to best care for themselves immediately after their procedure.
2. A Payment Link
Offer the smoothest payment experience possible with text messaging.
Customers will sing your praises when they don't have to stand in a line or search for a payment portal. In fact, 69% of them prefer receiving payment links via text.
With our Payments feature, the amount owed and link to pay are automatically included when you send the payment request. Customers add their payment info via secure portal, then reply with confirmation code to pay. Transactions are processed in real-time, so the process is quick and painless for both of you.
3. A Review Requests
Steamline review requests for your entire team.
Online reviews are one of the most important tools you have for increasing your ranking in Google searches and drawing more traffic to your business. Here's how our Review Management tool can make requesting feedback after completed services a breeze:
Connect your review platforms directly to Text Request
Add custom review links to messages to request more reviews
Respond to online reviews straight from Text Request, so you can monitor and nurture your online reputation
Customers are way more likely to leave you feedback after a completed service when you text a review link. For more info on the best times send a review link after an appointment, check out our Ultimate Guide to Review Management.
